LAST MODIFIED: June 18, 2018
By using the SERVICE you consent to the data practices described in this Policy. All capitalized words not defined herein shall have the meanings ascribed to them in the Terms of Service.
Collection of your Personal Information
Personally identifiable information or “personal information” is data that can be used to identify or contact a single person. You may provide Whiz.ai with personal information that may include, but not be limited to, your e-mail address, name, date of birth, home or work address and telephone number.
We will retain your personal information for the period necessary to fulfill the purposes outlined in this Policy unless otherwise required or permitted by law. As is true of most applications and websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. To collect this information, when you use the SERVICE or visit our website, a “cookie” may be set on your device or computer. Cookies contain a small amount of information that allows our web servers to recognize you whenever you visit. We store information that we collect through cookies, log files and/or clear gifs to create a “profile” of your preferences. We do not tie your personal information to information in the profile. We use this information that we collect, which does not identify individual users, to analyze trends, to administer the SERVICE and/or our website and to gather demographic information about our user base as a whole. We do not provide this information to outside parties other than set forth in this Policy. No personal information is stored in cookies and we do not link collected data to personal information.
Use of your Personal Information
The SERVICE uses your personal information to improve our services to you by improving the SERVICE’s performance.
Except as set forth in this Policy, we will not use, disclose, or transfer your personal information or the personal information of others you have provided us unless (1) you expressly authorize us to do so; (2) it is necessary to allow our service providers or agents to provide services for us, (3) it is necessary in order to provide our products or services to you (and contacting you when necessary), (4) we are sending you other information that may be useful to you, (5) subject to applicable contractual or legal restrictions, it is disclosed to entities that perform marketing services on our behalf or to other entities with whom we have joint marketing agreements, (6) it is necessary to protect the confidentiality or security of your records, (7) subject to applicable contractual or legal restrictions, it is necessary in connection with a sale of all or substantially all of the assets of Whiz.ai or the merger of Whiz.ai into another entity or any consolidation, share exchange, combination, reorganization, or like transaction in which Whiz.ai is not the survivor, (8) it is necessary in connection with other business purposes including, without limitation, customer care, service quality, business management and operation, risk assessment, security, fraud and crime prevention/detection, monitoring, research and analysis, marketing, customer purchasing preferences and trends and dispute resolution, (9) it is necessary to comply with law enforcement, governmental mandate, or other legal requirement, if appropriate, for your protection or in connection with an investigation or prosecution of possible unlawful activity; (10) it is necessary for us to provide it to our attorneys, accountants, regulators, auditors or other advisors; or (11) it is otherwise necessary for us to disclose it as required or permitted by law.
We may use various SERVICE and/or web site analytics tools and technologies regarding activities on our SERVICE and/or web sites that require storage of session data. The overall aim of these tools is to aid in making our SERVICE easy to use and to proactively identify and correct error conditions. These tools and technologies may also be used to assist users who report problems in the use of the SERVICE. Stored session data is used in accordance with this Policy. We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content, and for anti-fraud purposes.
From time to time, we may use your personal information to send important notices, such as communications about changes to our terms, conditions, and policies. Because this information is important to your interaction with Whiz.ai, you may not opt out of receiving these communications while you continue to utilize the SERVICE. We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Whiz.ai’s products, services, and customer communications.
Disclosure of Personal Information to Third Parties
Whiz.ai may share personal information with trusted partners to help us perform statistical analysis. All such third parties are contractually prohibited from using personal information provided by the SERVICE except to provide such analysis in relation to the SERVICE, and they are required to maintain the confidentiality of your information with equal or greater protections than those provided by the SERVICE.
Whiz.ai will disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Whiz.ai; (b) protect and defend the rights or property of Whiz.ai; and, (c) act under exigent circumstances to protect the personal safety of users of Whiz.ai or the public. Whiz.ai may also disclose personal information about you if Whiz.ai determines that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
Security of your Personally Identifiable Information
To make sure your personal information is secure, we communicate our privacy and security guidelines to Whiz.ai employees and strictly enforce privacy safeguards within the company. The SERVICE secures your personal information, and the personal information of others on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. Whiz.ai protects your information using technical, physical, and administrative security measures to reduce the risk of loss, misuse, unauthorized access, disclosure or modification of your information. Some of our safeguards include firewalls, data encryption, physical access controls, and administrative informational controls. While we have employed security technologies and procedures to assist safeguarding the information we collect from or about our users and their devices, no system or network can be guaranteed to be completely secure. However, no data transmission over the Internet can be guaranteed as 100% secure. As a result, while we strive to protect your information, we cannot ensure or warrant the security of any information you transmit to us or receive from us.
Access to Personal Information
You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account, and advising us of changes. For other personal information we hold, we will provide you with access for any purpose including to request that we correct the data if it is inaccurate or delete the data if Whiz.ai is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made per the Privacy Questions section below.
Collection and Use of Non-Personal Information
We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:
- We may collect information such as occupation, language, zip code, area code, unique device identifier, referrer URL, location, and the time zone where the SERVICE is used so that we can better understand customer behavior and improve our products and
- We may collect information regarding customer activities on the SERVICE, our website and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non-personal information for the purposes of this Privacy
- We may collect details of how you use the SERVICE. This information may be used to improve the relevancy of results provided by the SERVICE. Except in limited instances to ensure quality of our services over the Internet, such information will not be associated with your IP
If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.
Communications With Whiz.ai
We appreciate your questions and comments about the SERVICE and Whiz.ai and welcome your messages to recipients listed on the SERVICE including messages or emails provided to our customer support. We will share your communications with those within our organization who are most capable of addressing the issues contained in your message. We may archive your message for a certain period of time or discard it, but your e-mail address and e-mail will only be used in accordance with this Policy.
Using the SERVICE From Outside the United States
If you are using the SERVICE from outside of the United States, please be aware that your information, including any personal information to which we may be given access, may be transferred to, stored, or processed in the United States. The data protection and other laws of the United States and other countries may not be as comprehensive as those in your country, but we will take strong measures to protect your personal information. By using the SERVICE, you understand that your personal information may be transferred to our facilities and to those third parties with whom we share such information as specified in this Policy.
No Information Collected from Children
We understand the importance of taking extra precautions to protect the privacy and safety of children. Accordingly, we do not knowingly collect, use or disclose personal information from children under 13, or equivalent minimum age in the relevant jurisdiction, without verifiable parental consent. If we learn that we have collected the personal information of a child under 13, or equivalent minimum age depending on jurisdiction, without first receiving verifiable parental consent we will take steps to delete the information as soon as possible.
Changes to this Policy
We may change this Policy at any time and from time to time. If we make any material changes to our Policy, those changes will apply to the personal information collected after the effective date listed on the Policy, and we will notify you by placing a notice on the SERVICE’s download page prior to the change becoming effective. We encourage all users to periodically review this Policy for the latest information on our privacy practices.
California Privacy Rights and Do Not Track Disclosures
Under California Law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (a) a list of the categories of personal information, such as name, e-mail, and mailing address, and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the
immediately preceding calendar year for the third parties’ direct marketing purposes and (b) the name and address of all such third parties. To request the above information, please email us at support@Whiz.ai.com with a reference to California Disclosure Information.
We will respond to such requests to information access within 30 days following receipt at the e-mail stated above. If we receive your request at a different e-mail or mailing address, we will respond within a reasonable period of time, but not to exceed 150 days from the date received. Please note that we are only required to respond to each customer once per calendar year.
We treat the data of everyone who uses the SERVICE in accordance with this Policy, whatever their Do-Not-Track setting or use of any other mechanism that provides them with the ability to exercise choice about the collection of their personal information.